The ability for our business partners from around North America or Europe who are not familiar with Asian culture/language issues would be able understand what they were doing when using this product was very helpful! We needed an easy way solve problems of documents being sent back & forth between offices without having someone local available at all times - we solved it through translation services but now have made sure those translations stay up to date so there isn't any confusion later down line if something changes over time.- It allowed us access into their system which enabled them to use other products more effectively within ours allowing better communication across teams internally / externally etc..