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1271 Review
59 Karma

Review on ๐Ÿ–จ๏ธ Robox Dual Extruder 3D Printer by Bud Crabtree

Revainrating 1 out of 5

Very bad printer.

I have had this printer for 13 months now and all I have is a disappointment. I have printed 10 packs of robox PLA filament so far. I almost can't remember how many times it broke and how many parts I changed. I've tried to write down all the major misprints and defective parts here. When I just got my printer, the nozzle broke in the first few days and it leaked a lot. I'll call Amazon customer service and replace.2. After I received my replacement another error appeared within 1 or 2 weeks and it started flashing red. CEL support told me that this problem rarely occurs, it must be from a thunderstorm, which I highly doubt. They offer me a repair they pay to ship the printer back but they told me it would take them 30 days or more to fix the problem. I called Revain support again and they said they could give me another replacement if I wanted. I just don't know that I thought I accepted a replacement. I think I really believed in CEL because I figured it might just be a rare problem and the replacement wouldn't have a problem anymore. This time I'm ordering professional help with a new printer who will guarantee to fix the problem and will send out a replacement printer if the problem can't be fixed right away. 3 months after the last exchange I was 3 months satisfied with the exchange, no problems. Until last year in the week before Christmas the extruder broke. I contact CEL customer service and they give me some instructions and send me a replacement extruder. It took me 8 hours to replace the extruder and it still doesn't work. Customer service let me use my pro care and send me a replacement.4. But the exchange still doesn't work. This time the temperature sensor is not working. Support apologized and sent me another replacement 2 days later. This time the printer works fine and this time I got a replacement nozzle. I didn't use the printer for 5 months earlier this year (2018) and then I started using the printer about 2 weeks ago, the printer works fine for two weeks and then unfortunately broke again, the nozzle is broken with stuff stuck . and I follow the instructions to remove the affected stuff, it still doesn't work. It needs to be returned to service for repairs, but this time my professional service has expired and I have to pay for shipping and a repair fee that cost much, possibly more, than a new nozzle. I think the product is not very reliable and breaks very easily. After 9 months of use, almost all components broke at least once. Extruder, power supply, nozzle, thermal sensor. I have to say that this printer has many features that I really like and the customer service is always very nice, very nice, but there is still a lot of room for improvement in terms of reliability. It takes a lot of patience and love for this printer. I hope my next printer doesn't need service and I can focus more on my design instead of fixing the 3D printer.

Pros
  • Slim design
Cons
  • Long delivery time