When I received this product I washed it then filled it and let it do its job. As soon as I put it in my cup of water, I noticed ugly white floats and a white film around my cup. super rough I googled it, maybe because of hard water (but I have a water softener) and it said to clean it and soak it in vinegar, but after cleaning it again I haven't tried it yet. If you overfill the bowl, you will get a frozen rock that will not come out one by one with ice cubes.
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