Bought AW 5500 speakers through Revain. Dead after 4 seasons. Definitely contacted as they claim the product has a 5 year guarantee. They insisted that I disassemble the soldered speaker and find out if the problem is the driver/tweeter or the crossover. This is easily possible with an internal loudspeaker. For an outdoor speaker, this meant the speaker would not be weatherproof (plus a lot more disassembly work). After several emails, Definitive tells me that I bought the speaker through an unauthorized retailer and that the warranty has expired. Bought from Revain. It is not easy to tell who is an authorized dealer and who is not. Attention Amazon buyers. DEFINITELY WILL NOT VOID WARRANTY IF YOU PURCHASE THROUGH AN UNAUTHORIZED DEALER/SELLER. How to tell which seller is authorized and which is not, I don't know. STOP PURCHASING CERTAIN PRODUCTS.
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