The customer service is great. The platform is easy to use and navigate. I have found that it works well with our ticketing system, so when a ticket is received, it's linked up with their system. It's a great tool for managing customer service and providing customer feedback. I've been able to keep track of customers' feedback and respond to their issues. I've been able to use it to manage customer service for a wide range of customers and services. I've been able to respond to their issues and keep track of their feedback.