The AI is really helpful for our sales team to answer questions quickly without any human intervention required! It's also helping us in creating better content which will increase engagement with customers as well!! There are so many features that I like but if you're looking only into one feature then don't worry about it because there would be other cool ones too :).
But overall this has helped me solve my problems of not having enough time or resources while working from home (and being a mom!). And yes - they do have an option where we can connect directly via video call now.