The ability that we can give our customers different levels of service depending upon their needs along with providing them access from anywhere at anytime via mobile devices was great! I think one thing they could add would be an option so you don't have employees going home early when there are no calls coming into your office - especially if it's during slow times (we didn’t really need this feature). This software allowed us provide multiple services without having several separate companies handling those functions separately which saved time AND money compared what other solutions offered!!