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Venezuela, Caracas
1 Level
708 Review
42 Karma

Review on TENMET by Hector Sosa

Revainrating 1 out of 5

A Critique of TENMET Based on One's Unsatisfactory Experience with the Organization

My recent experience with TENMET, an online retailer that specializes in men's clothing, shoes, and jewelry, was not a pleasant one, which is a shame because I had high hopes for the company. Despite the fact that their description highlights some great qualities, I was nonetheless let down by a number of problems that I encountered. To begin, I had a tough time locating the precise things that I was looking for on the website, despite the fact that the website's interface was straightforward and simple to use. It took me longer than I had anticipated to identify the things I was interested in purchasing because the categories were not as obvious as I had hoped they would be. Second, despite the fact that the product descriptions were comprehensive, I was disappointed with the overall quality of the products. The shoes I bought had an awkward fit, and the fabric of the blouse I bought felt cheap and scratchy against my skin. I returned both items. It was quite disappointing that the bracelet I had purchased fell apart after I had just used it for a short while. Last but not least, the quality of the customer service I received was below par. When I tried to get in touch with their support team to voice my issues, I was met with a delayed response time and answers that were not very helpful. My concerns were not addressed in a satisfactory manner, and I did not get the impression that my status as a client was cherished. My involvement with TENMET did not result in a great experience for me as a whole. Despite the fact that they might have some redeeming qualities, the fact that I had trouble navigating the website, that the products were of poor quality, and that the customer service was unsatisfactory caused me to be dissatisfied with my purchase. On the basis of my personal experience, I will not be recommending this online store to other people.

Pros
  • Website that is simple to use and navigate.
Cons
  • There have been reports of problems with sizing and fit from a few of the buyers.