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1254 Review
49 Karma

Review on Innovative Information Solutions by John Miranda

Revainrating 4 out of 5

Exceptional customer experience in dealing directly

The support when it comes to issues is outstanding! We had an issue with our SQL Server database which was impacting some functionality from one of the applications we were using, but nothing major; they just helped us troubleshoot what went wrong without any fuss or drama at all.

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I would recommend them because their support team are very knowledgeable and responsive - they know exactly how to resolve your problems quickly and easily so you can get back to work as soon as possible. Nothing really - maybe that there aren't too many services out there like this where everything is covered under one service agreement? But then again, if you're happy with the service provided already then why change anything else?? You should definitely go for it! Our website now loads almost immediately compared to before we used to spend half an hour waiting while trying to figure things out ourselves!

Pros
  • The support is fantastic, I never have to wait for someone to get back to me with a response to my queries, and they know the product well enough to be able to help me with anything I need
Cons
  • There's no real downside to using Innovative Information Solutions for my needs