For the sake of preventing more issues in the future, I strongly suggest that you immediately after purchasing the gamepad use the Accessories application in Windows 10 (you will need a USB type C connector in order to do this; the gamepad will not be seen if you do not have one). If you play games on a personal computer, then the killer features will be an adapter for it that is branded, which will allow you to output the sound of the game through the gamepad. This is particularly useful for first-person shooter games.