The most appealing thing about this software is that it can be integrated with all websites like e commerce, online shopping etc. This tool provides you with the best customer experience which helps in increasing conversion rates and sales. I personally dislike its slow loading time while browsing. But still, it's better than other similar softwares. If your business depends on digital marketing then using this could help your brand improve its ranking and visibility. It also reduces bounce rate as well as improves engagement levels of customers. As per my research, this tool gives us accurate insights into the way visitors are feeling or reviewing our products and services. By analyzing data we can find ways to resolve issues related to users' experiences so that they will always come back for more.