The software makes it so easy for me as an account manager at CTAHRM Corp that I can manage my clients' accounts without having any technical knowledge or experience with computers! It's very user-friendly because there are plenty tutorials online if you get stuck but honestly when things aren't working right they usually have great customer service who will help walk through whatever issue arises along your way while using this product - which helps keep everything running smoothly!! There really isn’t anything bad about CTI other than maybe some minor glitches here & there (which we were informed would be resolved) from time to timesthat has been fixed since our initial implementation last year by one of its talented professionals. We use corporate technology products daily including email management/security systems such as Microsoft Outlook365 etc.. This allows us access 24 hours 7 days per week 365 days out side work holidays via mobile.