It is easy to use, it's flexible enough for my needs and its great that we can share data with other companies as well! I haven't found anything in particular that I dislike about this product at this time. There are no problems or issues using this software tool. We have been able to work more efficiently because all our information is available quickly and easily when needed. This has helped us solve many different problems over the years. The best thing about this program is how much easier it makes communication between departments which helps everyone get their jobs done quicker.