I urgently needed to buy new headphones, since one ear cushion was lost from the old Sennheiser momentum, and the wires finally fell into disrepair I quickly took it to the store and did not even check, which I later regretted. My headphones did not show up in the list of devices that may be connected over Bluetooth for the very first time. I have tried connecting via a variety of devices, but I am unsuccessful. I went to the retailer to inquire about what should be done with it; in the end, they swapped out the headphones and the package with those of a different brand, but the issues were not resolved there. Five hours after making the purchase, I was finally able to test the sound quality of the new headphones by connecting them to my phone and determining that they produced an excellent quality of sound. However, after that, a new issue arose: when I phoned, the person on the other end could not hear me very well, and while I was recording voice messages, my voice would fade after a few seconds, leaving only the background noise. It came out that the headphones did not allow the built-in microphone to function properly; tests in which the microphone on the phone was covered with a finger verified this finding. As a consequence of this, I was forced to go to the opposite end of the city in order to go back to the shop one more time and demonstrate to the employees there that the microphone is in fact inoperable. Even though they pretended that everything was fine, the recorded voice message only reproduced the movement of my finger on the microphone of the iPhone, but not my voice. This was despite the fact that they tried to pretend that everything was working perfectly. Regrettably, I was had to give back the money, despite the fact that I was quite satisfied with the headphones. And the very first pair that, in accordance with the assurances provided by the vendors, did not connect to the phone was paid for once it had been recharged. The lesson to be learned from this is straightforward: examine the headphones as soon as possible after purchasing and read the manual thoroughly.
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