I like that it's very easy, as well as customizable! It makes promoting our team members so much easier than using email or snail mail alone would be (or even having them come in person). Also love how quickly they respond when we have questions about anything related to promo grid!! Have not yet found something i dislike but will say there are some minor things with this program such as needing more training materials/helpers if you're new at all because learning curve can seem pretty steep sometimes haha. This has been great helping us manage promotions better by tracking who gets promoted where which helps make sure everyone knows what jobs need doing next etc., also being able to see exactly how many people get each job done per month keeps me happy knowing my employees don't feel overworked.