I used this backpack every day for a year commuting to and from work and tested it for durability. Due to the extreme use (and the fact that I repacked my laptop bag) the zipper broke. I contacted Vaschy and they honored the one year warranty and gave me a full refund. I've already bought another one because it's perfect for my commute. Vina their support rep was great throughout the process and I would highly recommend purchasing this product.
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