On 10/10/2022, the goods (a gift for a child on DR) were issued and paid for with express delivery on 10/11/2022 from 12-00 to 12-40. for the amount of 3039 at checkout, it was said that I would receive an SMS and a courier would contact me. the courier didn’t contact, since 12 in the morning, as you can see on the screenshot, I tried to get the courier’s phone from those support - I didn’t receive it, they said that the status of my parcel was “delivered”, that it was erroneous, that they would sort it out, feed them with their duty phrases: “we filed an application, waiting for a day "after each call, and after each call ONCE ANOTHER DAY! today 10/12/2022, AT 18 OVER THE EVENING they told me after the next call that they answered my mail, (although I said that I NEED TO CALL, I don’t check my mail) that the delivery service DELIVERED the parcel and if I didn’t receive it - CONTACT! all the same in a new circle. again a day. again they, as for the first time, learn that nothing has been added. I got through to the seller directly, they are also "in the know about my problem" and "we will contact you." in total: the bracelet I paid for was handed over to an unknown courier, it disappeared to no one knows where, after each conversation they put me on hold for another day, I still haven’t received the money back, the child has been without a gift for the second day, but there is a promotional code from for 500r when buying from 1.5k . here's express delivery for you. there are records of the main conversations with those support, I wait until 132022 in the afternoon and I will deal with it differently. - this is the maximum time that was indicated to me at 112022 o'clock in the afternoon to solve my problem. kindly return the funds as promptly as they accepted the prepayment, according to the check I have.
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