I love that they are very good at listening to our needs/concerns/goals before coming up with solutions for them! Great service every time we have worked together so far (2 years). They also offer some great marketing resources like guides/books etc which you can use as extra support if needed - it's always nice having additional expertise in your corner :) Some things could maybe be improved such as their logo design style or perhaps an occasional refreshment break during brainstorming sessions would do us all well? We've been working with them over 2 years now and still really enjoy how open & honest communication works between both parties. I like that they're easy to work with. They are very responsive and have been able to turn around projects quickly. I don't think I've ever had any issues with their services or communication. I feel that the price point can be higher but the quality of service is still great. We needed help with our website, social media marketing, email blasts, etc. They were able to provide us with all of those things in a timely manner.