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South Korea
1 Level
653 Review
48 Karma

Review on ZUCKER by Dan Buycks

Revainrating 3 out of 5

ZUCKER: A Lost Chance at a Unique Shopping Experience.

I was eager to check out ZUCKER as a product manager in the apparel and accessories business. My encounter fell far short of my expectations. Although the selection of goods is extensive, I had trouble navigating the site because of its disorganized structure. The filtering options are restricted, and the search feature is unreliable, resulting in useless results. When I finally tracked down what I was looking for, I was let down by the low quality of the goods. The fabrics were thin and fragile, the trims were frayed and uneven, and the feathers were rough and untidily arranged. ZUCKER's evident disregard for product quality control is a major problem for a business operating in this sector. ZUCKER also had a severe lack of customer care. The customer service representatives were not helpful when I had several queries about my order. My orders took much longer to arrive than expected because of the shipping delays. In conclusion, ZUCKER has great promise as a wonderful shopping and DIY resource. Still, they have some work to do in the areas of customer support, product quality assurance, and website navigation and categorization. Without these changes, ZUCKER will never be able to meet the expectations of its consumers and provide them with a truly remarkable shopping experience.

Pros
  • Uniquely textured and colored, high-quality goods
Cons
  • Customer service agents' slow reaction times