Review on 📶 Motorola MG7700 Modem WiFi Router Combo: Faster Cable Plans up to 800 Mbps, DOCSIS 3.0 + Gigabit Router Approved by Comcast Xfinity, Cox, Spectrum by Rod Evans

When I first received the Motorola MG7700 I was pleased with it. My cable company activated it with no problems after I set it up. We connected wireless devices that were having trouble with our rented cable modem. Connected 3 computers connected to the network. Everything was great. Then, after about 1 month of use, our connection broke down. We contacted the provider, they said that everything is fine on their part. The lights on the modem indicated we were connected. But all our devices, Ethernet and Wi-Fi, couldn't get online. Since I still had the old modem, I reconnected it - we're back in business. Wifi wasn't great (one of the reasons we bought a new one) but back in business. So I called Motorola support. The guy who helped me walked me through about an hour later, checked a lot of settings in Motorola, did a factory reset, disconnected and restored some and we finally reconnected. His name was John and he was wonderful. He said that since the modem was connected as long as it was and the settings we went through were what they were, the problem was most likely not with the ISP but with the modem. Said he would put some notes in the case and if I had a problem again they would replace the modem because that seemed to be the problem. A week later (yesterday) he died again. Called Motorola again. The NEW guy I spoke to insisted that the problem was with the ISP and that I needed to call them and reactivate the modem. He admitted it was strange because the modem had been working for a while, but insisted it couldn't be a modem. We went through the whole procedure of factory resetting the modem again and unplugged it again, disconnected it from the provider again and did nothing more. Yes it worked again but HE said if it went down again it would be the ISP. I asked if there was any way I could call the ISP before it crashes again to fix what they think is wrong. He said yes, I have to do it. So I called the ISP. They didn't see anything wrong but I finally got them to disable and then re-enable the modem as the second tech insisted that was the problem. They said they have never had this problem with this brand and model of modem and see no benefit in it, but they will as I asked them to. It's been about 5 hours. The modem is currently working. But I assume it will go away again. I've had several modems in my life and this is the first one I've had so many problems with. I'm disabled and have to constantly reconfigure and unplug the modem - it's a pain (literally). I chose this modem to save money on ISP rentals, but it's not worth it. I can't even bring an old modem to stop renting this stupid thing because I need a backup in case this new one breaks. . . NOT a happy camper. Not thrilled that the second tech support guy basically dismissed everything the first said and blamed the ISP. I'm not happy I've had to reconfigure this stupid modem, I think it's been 3 times (or 4?) since I only set it up a month and a half ago. From now on I will never buy a Motorola modem again. Addendum: I called support 7 times. Sometimes I stay over 45 minutes and they hang up. Sometimes I speak to someone who still insists it's an ISP. The ISP says they show they are properly connected to the modem. They kept repeating this stupidity - sometimes it works, sometimes it doesn't. Have to constantly press "factory reset" button when it dies. When I called Motorola Product Support for the seventh time, I finally found someone who said they would send me a new one. Well, THIS process is a pain too! You need a credit card number in case I don't return the old one. They say I have to pay to send the old one back and that I'd better make sure I pay for tracking as it might not get there. The whole process is torture. Now I'm even more miserable. Downgraded this item to 1 star due to product support. I would suggest not to buy this POS. Newcomer: These idiots want to save money for a new modem. An amount MORE than what we FIRST paid for the modem! I've never dealt with such a bunch of idiots! The support team didn't say they would. In fact, he specifically said that if we returned the old unit within 30 days, there would be no cost to us. But no fee is NOT the same as "We'll block your credit card for $184.99. I will NOT allow this nonsense! Don't trust them at all at this point. Attention buyers!