I would say +++++++ would be enough for a review, but explain. My first horse had a serious defect, so I sent it back. The company sent me another one and it was the right size for my daughter and it was perfect. They even refunded my money for the first one! Yes, I had an unusually big issue with the first one and didn't expect it to happen often (free bangs), but when they're obviously wrong, they make up for it in large part.
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