I purchased the burgundy silicone case for my daughter in 2020. She loves the case! It is very cute! Since my purchase, the top of the silicone case strengthed out. I reached out to the company by email regarding my concern, and advised them I tried their method located in the "All About this Item". Unfortunately, that method did not work for us. I corresponded with the company a handful of times, trying another method. Unfortunately, nothing worked to shrink back the top of the silicone case to fit snug again. The company requested a video or pictures regarding the problem so I emailed my video. The company is sending out a replacement which should be here after 01/23/21. The company was very easy to work with, and very polite. It really seemed to me that the company cares about their product, and values their customers. I gave a 5-star rating because the case is worth the money (and very cute), but more importantly, I had an issue with their product, and the customer service was great. This is what customer service should be like! Thank you, Helen!
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