The ease of use and the ability to have a system in place that is easy to manage. Also the ability to use the system for multiple projects makes it really easy to use. There is nothing that I dislike about the product. I would like to see more integrations with other software. I would also like to be able to have a more robust reporting system. It is a great system for managing multiple projects, it is easy to use and the training is great. It is a great system for managing multiple projects and also for tracking project costs.