The product seems to be very reliable, as it has been used by many organizations around the world (in this case we have worked with them).
Some of our clients are not so familiarized yet regarding software licensing or contracts management therefore they struggle sometimes during contract renewal process in order to find issues (or misunderstandings) that could lead into non-renewal agreement - which can cause serious problems when dealing globally from an IP perspective. We do need more visibility about specific licenses being consumed/used within certain geographical areas / countries but overall I think there's nothing really negative here worth mentioning. It was just one big step forward towards having all my work under control!