Mine was sent in a softmailer there was nothing to send so they shared it. But (and that's why it's 5 stars) the replacement was bloody painless and I'm very happy with the product. Very beautiful. Black pads mean the pads aren't colored, but it's also a bit hard to tell if you're filming something unless your product is a lighter color. Ideal for removing foundation from fair skin. Not much for a darker lipstick but I knew what color they were when I got them so that was a plus for me. I like that there is a rougher side for scrubs or products that are difficult to remove and a softer side. Just for information, especially if it is sent in a postal item you should check to make sure it is not damaged in the box. If so, they will take care of it as soon as possible. Perfect!
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