The service is reliable with good customer support which comes in handy when you have issues that arise out of technical difficulties or billing errors (which are few but do exist). I haven't had any problems so far because they've been very responsive about my needs/issues whenever needed via chat / email - it's great! My only wish would be for them not charge me more than necessary since this was our first project together & we were hoping things wouldn’t get too costly over time as projects grow larger etc.. We're solving an issue where customers want control their own domains without having multiple services across various providers who require contracts along wth monthly payments just like your typical shared hosts offer.