Their customer service is amazing! They are always willing (and able) help you out with any question that comes up if they can't solve it themselves in 24 hours of their posting an issue ticket - which I love about them because honestly who wants support tickets taking days/weeks? We use Upsotre as our file storage server so we're happy there's no downtime when something goes wrong but also having access from anywhere makes things easier too since not everyone has easy internet at home like me :) Files backups work great without fail every day even during weekends etc., everything just works perfectly fine!!