I work with this product daily for client's safety compliance needs (as well as employee training). This software is easy enough that we can use it independently without any support or guidance from Sage 100 HR Support team - however if you do need help please don't hesitate reach out! The biggest benefit has been being able implement process changes immediately because they are stored centrally via an electronic version rather than having documents everywhere throughout my office/company making manual processes difficult at times; especially when searching through old emails / notes etc.. The best thing about SOPExpress is that it is very easy to use. There are a lot of templates to choose from. The interface is very simple. The only thing I dislike is that it is not possible to create your own templates. It is a very good tool to have. I have used it to create SOPs for my company. It is very easy to use and the templates are very helpful.