The best thing about zero cater is that it's free! They are very good at what they do, we have used them for many years now with no issues or complaints from our team of more than 100 employees in various locations around Australia to deliver meals daily as part of their work day routine - which I think speaks volumes when talking customer service support (if there ever was any doubt). There isn't anything really wrong but you can tell if someone has been working too hard because after delivering lunch sometimes all i want then done my job lol so maybe make sure your staff aren;t just sitting down enjoying an afternoon break rather doing some actual productive stuff? We use ZERO Cater everyday across multiple sites within one organisation providing hot lunches every single morning before anyone arrives into each site/office location.