The benefits of this product are many. It has helped us streamline our processing times as well as reduce errors throughout the process. We have also been able to implement more efficient forms of communication between our team members. There really isn't anything I dislike about it. This program does exactly what we need it to do! If your looking for an easy way to track cases from start to finish then column case investigative should be at the top of your list. Our organization was struggling with inefficient processes and time delays which resulted in poor customer service. With column case investigative we were able to solve these problems by creating custom workflows and tracking every step along the way.