I like how it's easy to see what is going in my pipeline at any given time. Sometimes seeing this can be overwhelming so having an overview helps me keep track. It also makes tracking when people are working vs not very helpful as well. We have had some issues with their support team but they've been great about fixing them quickly! They do a lot of things right - including being one of few companies that actually has a "real" CRM built for business professionals. The ability to schedule meetings from within the platform is fantastic.