The customer service team at kinnek were very helpful in helping us get through our first few months of using them (we had some issues with getting set up initially). I would have liked if there was an easier way to filter out vendors who are not relevant, but other than that we haven't really encountered any problems so far! We've been able to make quick decisions about which products fit into what categories without having to research everything ourselves - this has saved time and money since it's made sourcing faster/easier.