We have been using this MSP for over 2 years now with no issues at all! They are very quick to respond when there is something wrong or in need of fixing/replacing parts etc..
The customer service has always exceeded our expectations as well!! I cannot say anything bad about them really they do everything you ask without question :) This product should be used by everyone who uses print services from any provider because it's so easy to use! It makes things much easier if one knows how to operate an HP Printer but still allows users like myself just getting started into printing stuff easily & quickly too :). The ability to have someone else manage my print fleet is great! I like having one less thing in our business running smoothly - especially with all we are doing now for COVID-19 related issues/concerns as well!! Nothing specifically so far but just general efficiency gains from being able to delegate more tasks across multiple departments into fewer hands who can focus solely upon those duties without other distractions or interruptions.