I like that it is easy to connect with the sales team as well as being able to access my account manager whenever needed. The software can sometimes be slow at times which makes for an unproductive environment. It would also help if there was more customer support available during business hours. We have been using resfinity for several years now and we are very happy with the service. With us having multiple locations across Canada, this tool has helped our organization save time by making sure all of our reservations are managed efficiently from one place.