As soon as I received this kit after a long wait, I filled out the section on Best Buy to report the problems, and set all this out. I never received a response from Best Buy or whoever sent the package to me. This was the most disappointing purchase I have made. The photo of course looked lovely, but what was delivered was nothing like it. The material was totally inappropriate for the project and vey poor quality. It was so dense it was impossible for the needle and ribbon to go through. All of the ribbon was of very poor quality and faded color. There was not even half as much ribbon as would be needed to finish the project. The instructions were incomplete and to some extent unintelligible. There was no information on how to return it or request assistance from whoever sent it to me, and, again, no response from Best Buy. So my lovely five star project tote/organizer I bought sits empty. Something should be done when people trust you with their money and receive such a product.
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