I was eager to try NAMOTEK because I frequently buy gardening supplies online. But I had a really disappointing experience with their customer care. One of the items in my order was broken during shipment, which I discovered when I got my package. When I contacted NAMOTEK's customer care department, they responded slowly and offered little assistance in addressing the problem. For the defective item, neither a replacement nor a refund were provided. Additionally, although they do sell heating mats for seed germination, the quality of the one I got was subpar. My seeds grew unevenly as a result of the inconsistent heat it provided. The products were adequate, and the website was simple to use. However, the poor customer service and mediocre goods contributed to a generally disappointing encounter. I place a high priority on effectiveness and perfection because I'm an athlete. Unfortunately, NAMOTEK fell short of these expectations, so I would not suggest shopping there to others.