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1 Level
787 Review
37 Karma

Review on Time4VPS by Josel Lambert

Revainrating 5 out of 5

Responsive Customer Service when needed

I like the responsiveness of the customer support team. They are always quick to respond to my inquiries and address any issues I may have. I do not like how my account was suspended for non-payment. I understand that they have a right to protect themselves, but I feel that this was not done in a right way. I had made a payment to them and was getting my VPS service. After a few weeks, I realized that I had forgotten to make a payment, and was being billed for the service without my knowledge. I called the customer service to find out what was going on and was told that I had been suspended for non-payment. I have since been reinstated to use my VPS service, but I have lost all of the data that I had on my server. In the past, my server was.

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Pros
  • The response times vary by person who works within each office which sometimes causes some friction among customers due to frustration over slow