MY DAUGHTER REALLY WANTED A Tie for Easter. It was cute, but the ziper broke the first time wearing it & some of the material wasn't tracked down. She wanted it so bad she wouldn't let me send it back. I was so disappointed.The reason for the 5* is because upon reading my review they contacted me & asked if I would like a replacement or refund. I took the free replacement because my daughter loved it so much! Now that's what I call excellent customer service.
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