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Tajikistan, Dushanbe
1 Level
721 Review
37 Karma

Review on MOTOKU by Matt Bokil

Revainrating 3 out of 5

The Disappointing Variety of Products Offered by MOTOKU

As an experienced technician, I was thrilled to check out the MOTOKU online store, which offers a diverse selection of products, such as parts for automobiles, trucks, motorcycles, lawn mowers, and accessories. On the other hand, my experience was not in the least bit satisfying. Even though they have a huge variety of things, I wouldn't recommend buying anything from them because the quality isn't very good. It turned out that a lot of the parts I bought for the automobiles of my customers were of poor quality and did not live up to the expectations I had for them. Some of them failed within just a few days of being installed, leaving my customers stuck and unhappy with their purchases. In addition, the website's navigation is difficult to understand and poorly arranged, making it difficult to locate the appropriate components. It is difficult to rely on the search tool, and the product descriptions are frequently hazy and insufficient. In addition to that, their customer service has a lot of room for improvement. After contacting them to resolve my problems, I was given responses that were both disrespectful and ineffective in resolving my issues. In general, MOTOKU is not a company that I would suggest to anyone searching for high-quality auto parts. It may appear to have an extensive selection of products, but the quality of those products is lacking, the website is difficult to navigate, and the customer support is unsatisfactory, therefore it is not a dependable choice.

Pros
  • Comprehensive offering of items
Cons
  • Search option that is difficult to use