I like that it is easy for my customers, they don't need any technical skills or experience in order to use this system. It's very user friendly! The only thing i dislike about printnow is their price structure which can get expensive if you are printing large quantities of documents at one time (ie 50+). They also charge per page when using templates but not all pages will include images/text etc as well - makes sense from an economical point of view. However we do offer free set up upon request therefore no issues there. Try them out first before making your decision, however once implemented it has worked really well for us. A lot less hassle than having someone else take care of the whole process.