I like that it's easy enough anyone can use this software without needing any training or experience as long they know how their computer works! It was hard figuring out what my options were when setting up an account but once we did figure everything our way around there wasn't anything i disliked about using Rads (I think). So far so good!! We've been able get some great results from radswithout having too much of problems getting them done quickly/easily etc.. The only issue has come into play since moving over - which would be if you don;t have multiple people working together then things may slow down here & ;there due time differences between different locations being used by employees not everyone will always work within one hour difference of each other though most do now thanks mainly because its easier than dealing wtho email back n forth sometimes haha :D.