The product is pretty good, one of my cameras broke so I emailed them and the exchange process was very easy. They called me to check the camera and told me how to fix it. But it didn't work so they contacted me for a replacement. Sharon helped me, she was very helpful and very patient. I would definitely recommend it to someone else, although I haven't had this product in a while, it's been about a week and a half and we'll see how it holds up over time. But thanks to Sharon for the help The product lasted about five days, after which all the cameras went black. I'm not sure what happened, I had friends who work in security to check it out. bad product
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