I use this product as part my daily business activities in order help with our clients' needs! It has been easy using way k den because they have many tutorials available online which makes learning how everything works very simple!! You don't need much experience when starting out since there are tons of videos explaining things step by steps. One thing i dislike about WDKN was having issues getting an account set up properly but now we know what settings were needed (and not) thanks again! We're solving problems related too web conferencing software such us Zoom being down at times etc.. The ease in which I was able connect with clients who are using other companies' devices made me feel comfortable as soon they were connected up without any problems at all! There's honestly nothing i dislike about this product but would like more time zones added!! If there wasn't enough we'd surely add them. Please give us another try when available because if not then please make an update. !