The wiring process was problematic at best. After connecting to only half of the connected devices, service ranged from mediocre to poor or non-existent. Other devices could not be connected because each attempt resulted in an error. When I tried to connect to the NetGear site, although I was able to connect to any other site, I was never able to connect. When I called support, I waited 20 minutes and spoke to a representative who was only interested in a warranty update. Information. Please note that it was purchased 6 months ago but has been unplugged for more than 4 months due to medical reasons. Your records of when the connection was originally made confirm this. Then I was handed over to the manager because the agent had technical problems. I do not think so. The manager tells me that phone support ends after 90 days and then tries to sell me a $149.99 customer support package. I will not repeat my answer. Then I was told I could get a one-time support package for $49.99. $49.99 to fix an issue with a new device that originally cost only $120. I have asked them to uninstall and reinstall all previous software associated with this device. They wouldn't have if I hadn't spent $49.99. I will try to solve the problem myself through the support groups, which will most likely take many hours. Otherwise I will buy another device before giving them the $49. I've also been buying NetGear products and getting good support for more years than I care to mention. Those times are clearly over. Like my days when I bought one of their products.
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