The customer service is amazing! I have never had an issue with Local Express in my 14 years of working there as a Customer Service Specialist. There are a lot of products (especially those that we offer) that our customers can't find anywhere else and they love it!! We also get so much traffic from people searching for specific items that come through their search terms. Nothing really negative I would say about this product - though I'm sure you could think of something if you're looking at different options ;) If you want great customer support without spending too much money, then definitely look into Local Express. Our website has been improving every month since switching over. Great ROI, even when factoring in all of the sales generated by using your own credit card vs paying us directly via PayPal.