Just received this yesterday and it comes in several pieces in a bag wrapped together. There are no instructions or even a picture to see what it looks like but they provided instructions here so it wasn't a problem. Once I found the instructions they were very easy to assemble although some of the holes were a little loose so I accidentally broke one but it's still very solid and looks very polished and clean. For 10€ I would say overall ok. Pros: Gerbils LOVE it. They have never had a multi-storey house like this and love to climb on it. I would say it will be easy to clean too. A little soap and water should help. The wood has a finish/protective coating so it should be easy to clean. This is the perfect size for gerbils and small creatures, but I wouldn't waste your money if you had a larger rodent. Cons: It doesn't say anywhere what it's made of, so now that they're chewing it I'm worried it's made. something toxic like plastic or cedar/pine. I'm not saying it's made of it, but just saying "wood" as a description is just awful. Plus, it feels like a weird plastic. You've already completed a level in less than 12 hours, so I doubt it will take longer than a week, but with three gerbils, I'm not surprised. In general everything is fine. Looks good and my gerbils seem to love it. Although I probably won't buy it again.
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