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France, Paris
1 Level
746 Review
51 Karma

Review on Snapper by Michael Cox

Revainrating 3 out of 5

Unsatisfied with Snapper's Attempts at Quality Control

I have to say that I am exceedingly dissatisfied with the quality of the Snapper chainsaw that I recently purchased, and I have to say that this is my honest opinion. My chainsaw began to malfunction after only a few uses, despite the description's assertion that Snapper is dedicated to quality and durability. Despite the fact that I value the fact that Snapper uses high-quality components in their products, it is abundantly obvious that the company does not practice sufficient quality control. At first, my chainsaw appeared to be operating normally; however, after a while, it began to splutter and cut out, rendering it completely unusable. When I brought it to a repair shop, they told me that the problem was with the carburetor, which is something that should have been detected during quality control checks. I took it back home and fixed it myself. In addition to the defective product, Snapper's customer service left me feeling even more let down than the product itself. When I attempted to contact them for assistance, I was faced with lengthy wait times and representatives who were unable to assist me in any way. In general, my time spent with Snapper has been filled with a great deal of aggravation. In spite of the fact that they may assert that they are dedicated to quality and longevity, my experience indicates otherwise. I would advise other people to exercise caution when making purchases from Snapper and to think about other choices that have quality control measures that are more reliable.

Pros
  • Consistent results
Cons
  • There is a restriction on availability in certain locations.