The customer support is top notch. I have been able to get answers to my questions within minutes and have never had an issue. We are using Active Club in place of our paper program because we want to streamline the process. The website is easy to navigate and very user friendly. There is nothing I dislike about this system. It has made our life easier and saved us time by having all the information online. My only suggestion would be to set up a separate email address for incoming emails from Active Club so that you can filter them out from your normal inbox if you wish. We are saving money by not spending additional money on paper programs.