I was dissatisfied by Flysheep's lack of dedication to their own conviction as a consistent customer of their online shop. Their website was cumbersome and challenging to use, making purchasing their goods a frustrating experience. When I did decide to buy, the item came damaged and the delivery was delayed. I encountered lengthy wait times and unhelpful representatives when I attempted to call customer service for a refund or replacement. Flysheep's online store may have the lofty ambition of making every home warm and welcoming, but before they can truly execute on that promise, they must concentrate on enhancing their own store and customer service. I won't use Flysheep for future purchases.