I like that it is super easy to use and that you can customize your experience as much or little as needed. I dislike having to pay monthly when I could be paying yearly. That's something that can be fixed by management at some point. It is not perfect but it has helped us streamline our accounting process. The biggest benefit is the ease of setup. You can pick up a computer from Best Buy, plug it into your network and within minutes you are up and running with your data. We were able to make changes to our accounting information without the hassle of installing new software.